Terms of Service

Effective Date: September 7, 2026

Welcome to UKShop.com.bd. These Terms of Service govern your use of our website and your purchase of products through our online store. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms.

Please read these Terms carefully before using our website.

1. About UKShop.com.bd

UKShop.com.bd is an online shopping platform offering products to customers in Bangladesh.

Throughout these Terms, the words “we,” “us,” “our,” and “UKShop.com.bd” refer to the website and its operator. The words “you,” “your,” and “customer” refer to any person who accesses our website or purchases products from us.

2. Eligibility

By using UKShop.com.bd, you confirm that:

• You are legally capable of entering into a purchase agreement.
• The information you provide to us is accurate and complete.
• You will use our website only for lawful purposes.
• You will not misuse, disrupt, or attempt to gain unauthorized access to our website or systems.

If you are under the age required to enter into a legally binding transaction under applicable law, you should use our services only with the involvement and consent of a parent or legal guardian.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and other information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.
• Packaging and labeling may change from time to time.
• Product availability may change without prior notice.
• Minor differences between photographs and the actual product may occur.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

4. Prices

All prices displayed on UKShop.com.bd are stated in Bangladeshi Taka (BDT) unless otherwise specified.

Prices may change at any time without prior notice.

If a pricing error occurs, we reserve the right to correct the error. If an order has been placed using an incorrectly displayed price, we may contact the customer to confirm whether they wish to proceed at the correct price or cancel the order.

5. Orders

Placing an order through our website constitutes a request to purchase the selected products.

An order is not necessarily considered accepted until it has been confirmed by UKShop.com.bd.

We reserve the right to:

• Accept or decline an order.
• Cancel an order due to product unavailability.
• Cancel an order where there is a pricing or listing error.
• Limit quantities purchased by a customer.
• Cancel orders that appear fraudulent or suspicious.
• Contact the customer to verify order information before dispatch.

If we cancel an order for a reason attributable to us after payment has been received, an applicable refund will be processed.

6. Customer Information

You are responsible for providing accurate information when placing an order, including:

• Full name.
• Delivery address.
• Phone number.
• Email address, where applicable.
• Any other information required to process the order.

UKShop.com.bd is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

7. Delivery

We deliver products to locations within Bangladesh where our delivery service is available.

Estimated delivery times are provided for guidance and may vary due to:

• Delivery location.
• Weather or natural events.
• Traffic or transportation issues.
• Public holidays.
• Courier delays.
• Operational or logistical circumstances outside our reasonable control.

A delivery estimate does not constitute a guaranteed delivery date unless expressly stated otherwise.

8. Cash on Delivery

Where Cash on Delivery (COD) is available, customers may pay the applicable amount upon delivery.

Customers are expected to accept legitimate orders placed using their own contact and delivery information.

Repeated refusal of confirmed orders or intentional misuse of COD services may result in restrictions on future COD orders.

9. Returns, Replacements, and Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy.

By purchasing from UKShop.com.bd, you agree to follow the procedures and conditions specified in that policy.

10. Payments

Where online payment is available, payments may be processed through third-party payment service providers.

We do not necessarily have access to your complete payment-card or financial credentials.

Customers must provide accurate payment information and must not use another person's payment method without authorization.

11. Promotions and Discounts

From time to time, UKShop.com.bd may offer promotional campaigns, discounts, vouchers, or special offers.

Unless otherwise stated:

• Promotions are subject to availability.
• Promotions may have specific eligibility requirements.
• Promotional offers may have an expiration date.
• Multiple promotional offers may not necessarily be combined.
• We reserve the right to modify or discontinue a promotion where reasonably necessary.

Specific promotional terms will apply where provided.

12. Website Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to interfere with the operation or security of the website.
• Access restricted areas without authorization.
• Introduce malicious software, viruses, or harmful code.
• Scrape, copy, reproduce, or commercially exploit website content without permission.
• Impersonate another person or provide fraudulent information.
• Use the website in a manner that could damage our business, systems, or reputation.

13. Intellectual Property

Unless otherwise stated, the content of UKShop.com.bd, including text, logos, graphics, photographs, product descriptions, design elements, and other materials, is owned by or licensed to UKShop.com.bd.

You may access and use website content for personal, non-commercial shopping purposes.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

14. Third-Party Services

Our website may use third-party services, including payment providers, courier companies, analytics services, social-media platforms, or other service providers.

Your use of those third-party services may also be subject to their own terms and policies.

UKShop.com.bd is not responsible for the independent policies or practices of third-party service providers.

15. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:

• Available without interruption.
• Free from errors.
• Free from viruses or other harmful components.
• Compatible with every device or browser.

We may temporarily suspend or restrict access to the website for maintenance, upgrades, security reasons, or other operational purposes.

16. Limitation of Liability

To the extent permitted by applicable law, UKShop.com.bd will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

17. Force Majeure

UKShop.com.bd will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, floods, fire, epidemics, government restrictions, strikes, transportation disruptions, internet or telecommunications failures, or other similar events.

18. Privacy

Your use of UKShop.com.bd may involve the collection and processing of personal information required to provide our services, process orders, arrange delivery, communicate with customers, and improve our website.

Please refer to our Privacy Policy for information about how customer information is handled.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Bangladesh.

Any dispute arising in connection with these Terms or your use of UKShop.com.bd shall be handled in accordance with applicable laws and the jurisdiction of the appropriate courts or authorities in Bangladesh.

20. Changes to These Terms

UKShop.com.bd may update these Terms of Service from time to time.

Changes will become effective when the updated Terms are published on our website, unless otherwise stated.

Your continued use of UKShop.com.bd after changes are published constitutes acceptance of the updated Terms.

21. Contact Us

If you have questions regarding these Terms of Service, your order, or our services, please contact UKShop.com.bd through the contact information provided on our website.

UKShop.com.bd
SKS Tower, Shop No. 81 (2nd Floor)
7 VIP Road, Mohakhali
Dhaka 1212, Bangladesh