Return & Refund Policy

Effective Date: September 7, 2026

At UKShop.com.bd, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the conditions described below, you may request a return or replacement in accordance with this policy.

1. Eligibility for Returns

A return or replacement request may be accepted when:

• You received the wrong product or an item different from what you ordered.
• The product was damaged or defective when delivered.
• The product is missing parts or accessories that were included with the order.
• The product received is materially different from its description on our website.

To be eligible, the product must generally be unused, unopened, and in its original condition and packaging, unless the return is being requested because the product arrived damaged, defective, or incorrect.

2. Return Request Period

Customers should contact us within 7 days of receiving the order to report a return, replacement, or refund issue.

For damaged or incorrect products, customers are strongly encouraged to notify us within 24 hours of delivery and provide photographs or videos showing the condition of the package and product.

Requests submitted after the applicable period may not be accepted.

3. Products That Cannot Be Returned

For hygiene, safety, and product-quality reasons, certain products may not be eligible for return after opening or use. These may include:

• Cosmetics and skincare products that have been opened or used.
• Personal-care and hygiene products.
• Products damaged due to misuse, improper handling, or negligence.
• Products without their original packaging, labels, or accessories.
• Products that have been altered, washed, installed, or otherwise used after delivery.
• Products specifically identified as non-returnable on the product page.

4. How to Request a Return

To request a return, please contact UKShop.com.bd Customer Support with:

• Your order number.
• Customer name and contact number.
• Name of the product.
• Reason for the return.
• Clear photographs and/or video of the product and packaging, where applicable.

Our customer service team will review the request and inform you whether the return is approved and provide further instructions.

Please do not send a product back without receiving return instructions from us.

5. Return Inspection

Returned products may be inspected upon receipt. A return will only be approved if the product meets the applicable conditions of this policy.

If an item is returned without authorization, is used or damaged by the customer, or does not meet the return requirements, UKShop.com.bd may reject the return and return the product to the customer.

6. Replacement

Where appropriate, we may offer a replacement instead of a refund.

Replacement is subject to product availability. If the same product is unavailable, we may offer an alternative solution, including a refund where applicable.

7. Refunds

Once a return has been approved and the returned product has been received and inspected, the applicable refund will be processed.

Depending on the circumstances, refunds may be issued through the original payment method or another payment method agreed with the customer.

The time required for the refund to reach the customer may vary depending on the payment provider, bank, mobile financial service, or other payment channel.

8. Delivery Charges

If the return is due to an error on our part, such as receiving a wrong, damaged, or defective product, UKShop.com.bd may bear the applicable return or replacement delivery cost.

If a return is requested for reasons unrelated to a fault or error by UKShop.com.bd, the customer may be responsible for applicable delivery or return costs.

9. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

Orders that have already been delivered are subject to this Return & Refund Policy.

10. Cash on Delivery Orders

For Cash on Delivery orders, customers should carefully check the package and product where reasonably possible upon delivery.

If you receive an incorrect or visibly damaged package, please contact our customer support team immediately and provide the relevant order details and evidence.

11. Refund for Unavailable Products

If UKShop.com.bd is unable to fulfill an order because a product is unavailable or for another reason attributable to us, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund of the unavailable item.

12. Fraudulent or Abusive Returns

UKShop.com.bd reserves the right to refuse returns or refunds where there is reasonable evidence of fraudulent, abusive, or repeated misuse of the return policy.

13. Changes to This Policy

UKShop.com.bd reserves the right to update or modify this Return & Refund Policy when necessary. Any updated version will be published on this page with the revised effective date.

14. Contact Us

For questions regarding returns, replacements, cancellations, or refunds, please contact UKShop.com.bd Customer Support through the contact information provided on our website.

UKShop.com.bd
SKS Tower, Shop No. 81 (2nd Floor)
7 VIP Road, Mohakhali
Dhaka 1212, Bangladesh