Shipping & Delivery Policy

Effective Date: September 7, 2026

At UKShop.com.bd, we aim to process and deliver your orders as quickly and safely as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered within Bangladesh.

1. Delivery Coverage

UKShop.com.bd currently delivers orders to locations within Bangladesh, subject to courier availability and service coverage.

Delivery availability may vary depending on the customer's location and the size or nature of the order.

2. Order Processing

Orders are normally processed after they have been successfully placed and, where applicable, payment has been confirmed.

Orders may require additional verification before dispatch, particularly for Cash on Delivery orders.

We may contact customers by phone or other available contact methods to confirm order details.

Orders are generally dispatched within 1–3 business days, unless otherwise stated on the product page or at checkout.

Processing times may be longer during:

• Public holidays.
• Promotional campaigns or sales.
• Eid and other major shopping periods.
• Unexpected operational or logistical disruptions.

3. Estimated Delivery Time

Once an order has been dispatched, estimated delivery times are generally:

• Inside Dhaka: approximately 1–3 business days.
• Outside Dhaka: approximately 2–5 business days.

These are estimated timeframes rather than guaranteed delivery dates.

Remote or hard-to-reach areas may require additional delivery time.

4. Delivery Charges

Applicable delivery charges will be communicated or displayed during the ordering process.

Delivery fees may vary depending on:

• Delivery location.
• Order size or weight.
• Number of items.
• Courier service.
• Promotional offers.

Any applicable delivery charge is the customer's responsibility unless free delivery is specifically offered.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Recipient's full name.
• Mobile phone number.
• House/building number.
• Road/area.
• District and city.
• Any useful landmark or additional delivery instructions.

UKShop.com.bd is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information supplied by the customer.

6. Courier Delivery

Orders may be delivered through third-party courier or logistics providers.

The courier may contact the customer by phone when attempting delivery.

Customers should ensure that someone is available to receive the package at the provided delivery address.

7. Failed Delivery Attempts

If delivery cannot be completed because:

• The customer is unavailable.
• The phone number is unreachable.
• The delivery address is incorrect or incomplete.
• The customer refuses to accept the package.
• The courier cannot access the delivery location.

the courier may make another delivery attempt or return the package to UKShop.com.bd.

Additional delivery charges may apply if an order needs to be re-dispatched due to circumstances caused by the customer.

8. Cash on Delivery

Where Cash on Delivery (COD) is available, customers are required to pay the full order amount, including any applicable delivery charges, at the time of delivery.

Customers should not place COD orders unless they are willing and able to receive the order.

Repeated refusal or failure to receive confirmed COD orders may result in restrictions on future COD purchases.

9. Inspecting Your Package

Customers are encouraged to check the package at the time of delivery.

If the package appears visibly damaged, opened, or tampered with, please notify the delivery person where possible and contact UKShop.com.bd customer support as soon as possible.

For damaged, defective, or incorrect products, customers should provide photographs or video evidence when submitting a complaint.

10. Delayed Deliveries

While we make reasonable efforts to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:

• Severe weather.
• Flooding or natural disasters.
• Traffic or transportation problems.
• Public holidays.
• Courier operational issues.
• Government restrictions.
• Strikes or other disruptions.
• Incorrect customer information.
• Unusually high order volumes.

UKShop.com.bd will make reasonable efforts to assist customers in resolving delivery issues but cannot guarantee delivery within a specific timeframe unless expressly agreed.

11. Undelivered or Returned Packages

If an order is returned to UKShop.com.bd because the customer could not be reached, provided an incorrect address, refused delivery, or otherwise failed to receive the package, the customer may be contacted to arrange re-delivery.

Additional delivery charges may apply for re-delivery.

If the customer does not respond within a reasonable period, the order may be cancelled.

Any refund, where applicable, will be handled according to our Return & Refund Policy.

12. Lost or Damaged Shipments

If an order appears to have been lost or significantly damaged during transportation, UKShop.com.bd will work with the relevant courier or delivery provider to investigate the issue.

Where appropriate, we may provide a replacement or refund in accordance with our Return & Refund Policy.

13. Multiple Products in One Order

Where an order contains multiple products, we may ship the products together or separately depending on availability, warehouse arrangements, product type, or logistical considerations.

If an order is shipped in multiple packages, additional delivery charges will not normally be imposed solely because we have chosen to split the shipment, unless otherwise communicated to the customer.

14. Delivery Confirmation

An order may be considered delivered when the courier confirms delivery to the address or recipient provided with the order.

Customers should contact us promptly if an order is marked as delivered but has not been received.

15. Changes to This Shipping Policy

UKShop.com.bd may update this Shipping & Delivery Policy from time to time.

Any changes will become effective when the updated policy is published on our website.

16. Contact Us

For questions regarding shipping, delivery status, delayed orders, or delivery problems, please contact UKShop.com.bd through the contact information provided on our website.

UKShop.com.bd
SKS Tower, Shop No. 81 (2nd Floor)
7 VIP Road, Mohakhali
Dhaka 1212, Bangladesh